Who else do we work with?
Staff in the Advice Hub endeavour to provide a high quality advice service to all students sometimes this means we need to work with other people to get you the best result we can. This page tells you who else we might work with and what to do if you're not happy with how we've worked with you.
Working with the University:
- Advice Hub staff work closely with University Support Services and relevant academic departments.
Working with other agencies:
- We keep ourselves up to date with current issues for students through mailbase updates, training, and liaison with other agencies. Amongst these are Child Poverty Action Group, Citizens' Advice Bureau, National Association of Student Money Advisers and Shelter.
Referral and Signposting Procedure:
- As providers of advice and support in a wide range of areas, Advice Hub staff alone will not always be able to deal fully with all student enquiries. As appropriate, Advice Hub staff will refer students to other agencies both within and outwith the university. Where possible, a named contact will be given and, where appropriate and with the student's permission, an initial phone contact by an Advice Hub staff member will be made. The list of referral agencies will be regularly reviewed and updated both for accuracy and relevance to current issues for students. Any concerns about referral agencies will be investigated. In situations where a student's case involves aspects outside of Advice Hub staff's areas of expertise, Advice Hub will consult with appropriate specialists in external organisations both within and outwith the university. Students will be informed and asked to consent to any proposed consultation with a specialist. Should a student not consent to consultation with a specialist, Advice Hub staff will consider other appropriate options. In consulting with specialists, Advice Hub staff will maintain the student's anonymity, unless express permission has been given by the student to reveal their identity. The list of specialists in external organisations will be regularly reviewed and updated both for accuracy and relevance to current issues for students. Any concerns about specialists in external organisations will be investigated.